Seller Policy

Welcome to Artsy Craftsy! We're excited to support your journey as a seller. This page explains how selling on Artsy Craftsy works and what is expected of you. By using our platform, you agree to these terms and policies.

What You Can Sell

Artsy Craftsy is designed for creative, handmade, vintage, and craft-related products. You may sell:

Made – Handmade items created by you.
Designed – Your own original designs, whether physical or digital.
Handpicked – Vintage, collectible, or unique finds.
Sourced – Craft supplies, materials, or customisable items purchased for resale.

While we provide tools and exposure to help your business grow, Artsy Craftsy cannot guarantee sales or customer demand.

Prohibited Items

You may not sell any of the following on Artsy Craftsy:

Illegal or regulated goods, including alcohol, tobacco, drugs, or medical devices.
Human remains, body parts, or materials derived from humans.
Animal parts or protected wildlife products that violate applicable laws.
Weapons, explosives, dangerous goods, or hazardous materials.
Products that promote hatred, discrimination, violence, harassment, or illegal activities.
Adult or sexually explicit content.
Counterfeit goods or items that infringe intellectual property rights.

Listings that violate these rules may be removed immediately. Serious or repeated violations may result in suspension or permanent removal of your account.

Community Standards

Artsy Craftsy is committed to maintaining a friendly, respectful, and inclusive marketplace. We reserve the right to remove listings, content, or accounts that may cause harm, offence, or disruption to the community, even where artistic, historical, or educational intent is claimed.

Your Orders and Responsibilities

As a seller, you are responsible for:

Providing accurate product descriptions and pricing.
Maintaining current stock levels.
Shipping orders within your stated processing times.
Responding promptly to customer enquiries.
Providing customer support and resolving order-related issues.
Complying with all applicable consumer protection, tax, and business regulations.

You are responsible for setting your own shop policies and ensuring they are clearly communicated to buyers.

If an order is not dispatched and you have failed to communicate with the buyer regarding delays, Artsy Craftsy reserves the right to issue a refund to the customer and apply an administration charge of £10 plus the value of the refunded order to your seller account.

Disputes with Buyers

If a buyer raises a concern, you should respond promptly and make reasonable efforts to resolve the issue directly.

Where necessary, Artsy Craftsy may assist by acting as a mediator between buyers and sellers. However, direct communication between both parties should always be the first step toward resolution.

Artsy Craftsy's Role

Artsy Craftsy provides an online marketplace platform only.

Sellers are solely responsible for:

Creating listings.
Managing inventory.
Processing orders.
Shipping products.
Providing customer service.
Complying with applicable laws and regulations.

Artsy Craftsy does not manufacture, inspect, store, package, or ship products and cannot provide legal advice regarding products or business activities.

Intellectual Property

Sellers must respect copyright, trademark, design rights, and other intellectual property laws.

If we receive a valid infringement complaint regarding a listing, we may remove the item and notify the seller.

Repeated intellectual property violations may result in account suspension or permanent closure.

Only the rights holder or an authorised representative may submit an infringement complaint. We may request supporting evidence, identification, or proof of ownership before taking action.

Fees and Subscriptions

Seller subscriptions automatically renew based on the chosen billing period (monthly, quarterly, or annually).
You may cancel at any time to prevent future renewals.
Subscription fees are charged according to your selected plan.
Stripe payment processing fees apply to each transaction and are determined by Stripe's current pricing structure.

Refunds and Cancellations

14-Day Cooling-Off Period

Consumers may cancel a subscription within 14 days of purchase and receive a full refund provided the service has not been substantially used or accessed during that period.

After 14 Days

Subscription fees become non-refundable after the cooling-off period has expired.

If you cancel after this period, your account will remain active until the end of the current billing period.

Cancellation at Any Time

You may close your shop and cancel future billing at any time through your account settings.

Seller Privacy Policy

At Artsy Craftsy, we are committed to protecting your personal information and being transparent about how it is collected, used, stored, and protected.

This section explains our seller privacy practices and complies with UK GDPR and applicable UK data protection legislation.

What Data We Collect and Why

Buying and Selling Information: We collect information required to facilitate transactions between buyers and sellers, process payments, and provide secure communications.
Account Management: We use account information to provide access to seller tools, process subscriptions, send important notifications, and provide customer support.
Platform Performance: We may analyse usage data to improve services, security, and user experience.

Data Retention

We retain personal data only for as long as required to provide our services, fulfil contractual obligations, comply with legal requirements, and resolve disputes.

Once data is no longer required, it is securely deleted or anonymised.

Closing Your Account

If you choose to close your account, we will remove your account information and personal data as soon as reasonably possible, subject to any legal obligations requiring retention.

Where there are no legal or regulatory reasons to retain data, account information is typically removed within one working day of closure.

Data Sharing and Security

We Do Not Sell Data: Artsy Craftsy never sells, rents, leases, or trades your personal information.
Limited Third-Party Sharing: We may share anonymised or aggregated information for platform analytics and improvements.
Payment Providers: Payment-related information may be processed by trusted providers such as Stripe.
Email Communications: We only send service-related emails, account notifications, updates, or communications you have consented to receive. Marketing emails always contain an unsubscribe option.

Cookies and Tracking Technologies

Artsy Craftsy uses cookies and similar technologies to ensure that the website functions correctly and provides a better user experience.

Cookies may be used to:

Maintain login sessions.
Remember user preferences.
Keep items in shopping baskets.
Measure platform performance.
Improve security and prevent fraud.

Our cookies do not directly store sensitive financial information and cannot independently identify you as an individual.

You can disable cookies through your browser settings; however, doing so may affect the operation of certain features of the website.

Questions and Support

If you have questions about your seller account, subscription, privacy rights, or any aspect of using Artsy Craftsy, please contact our support team through the Help Centre or Contact Page.

Thank you for being part of the Artsy Craftsy community and supporting independent creativity.