Seller Frequently Asked Questions

Commission Fees

When you choose to sell your products through Artsy Craftsy, you will not incur any commission charges on your sales. Instead, you pay a straightforward monthly fee, free from hidden costs or unexpected charges for individual transactions. The only additional expenses you might encounter are those set by payment processors, such as PayPal or Stripe.

Shop Analytics

As an Artsy Craftsy seller, you gain access to a comprehensive analytics dashboard. This tool allows you to monitor the number of visitors to your shop and provides valuable insights into your shop's overall performance.

Discount Coupons

Artsy Craftsy makes it easy to offer discount coupons to your customers. You can set up and manage these codes directly from your shop dashboard, giving you the flexibility to run special promotions or seasonal offers that suit your business needs.

New Shop with No Sales

If you have been selling on Artsy Craftsy for a month and have not made any sales, there are several important points to consider:

• Reflect on whether you have actively networked and shared your shop's URL with others.
• Consider if you have promoted your shop's products to your audience, both online and offline.
• Allow enough time for your shop to gain visibility; it is recommended to dedicate at least six months to consistently sharing and marketing your products.
• Review your product listings to ensure they provide adequate information to attract and inform potential customers.
• Check that your product photographs are clear and use simple backgrounds so your items remain the focal point.

Contract Terms

There are no binding contracts when selling with Artsy Craftsy. You have complete freedom to leave the platform at any time, with no restrictions or penalties.

Customer Issues

If a customer contacts you to say they have not received their items, it is your responsibility as a seller to resolve the issue. It is advisable to check if you have a tracking number for the parcel. While Artsy Craftsy provides the shop platform, all customer service matters are managed by you, the seller.

Copyrighted or Trademarked Items

Artsy Craftsy does not allow the sale of copyrighted or trademarked items on its platform without the appropriate permissions or licences. If you spot someone selling such items, you can report it using the dedicated report button. The Artsy Craftsy team will investigate and address the issue accordingly.

Frequently Asked Questions

Holiday Mode

Q: I will be on holiday in the summer and unable to post items if sold. Is there a way to put my shop into holiday mode?

A: Yes, you can enable Holiday Mode on your shop. If you experience any issues, please contact our team and we will be happy to help.

Product Options

Q: I sell items in different colours and sizes. Is this option available?

A: Yes, you can create product options for items available in multiple colours, sizes, or other variations.

Stripe Account

Q: Do I need a Stripe account?

A: If you wish to receive payments through Stripe, you will need to create a Stripe account. Opening an account is free and only takes a few minutes to set up.

Shipping

Q: What about shipping?

A: You can set your own shipping prices and delivery methods within your shop dashboard. Artsy Craftsy does not currently provide shipping labels, giving you complete control over how your orders are dispatched.

Closing Your Shop

Q: How do I close my shop?

A: Select Close Account from your shop dashboard. Your shop will close immediately and future billing will stop. We recommend downloading any information you wish to keep before closing your account.