Refund and returns

Non-Refundable Items

To protect both buyers and sellers, certain items cannot be returned or refunded unless they arrive damaged, faulty, not as described, or where required by consumer law.

• Custom or Personalised Items
  Products made to your specific requirements or personalised especially for you cannot be returned or refunded unless they arrive faulty, damaged, or incorrect.
• Earrings and Intimate Items
  For hygiene and health reasons, earrings and other intimate products such as hair accessories, underwear, and similar personal-use items cannot be returned or refunded once purchased, unless they are faulty.
• Perishable Products
  Food, drinks, confectionery, and other perishable items cannot be returned or refunded once dispatched, unless they arrive damaged, defective, or unfit for purpose.
• Digital Downloads
  Digital products, including downloadable files, templates, patterns, artwork, e-books, and similar digital content, are non-refundable once the file has been downloaded, accessed, or delivered.

Your Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer protection legislation. If an item arrives faulty, damaged, not as described, or otherwise breaches your legal rights as a consumer, you may still be entitled to a repair, replacement, refund, or other remedy as provided by law.

If you are unsure whether your item qualifies for a return or refund, please contact the seller directly in the first instance.