Seller Policy – Artsy Craftsy

Seller Policy

Welcome to Artsy Craftsy! We’re excited to support your journey as a seller. This page explains how selling on Artsy Craftsy works and what’s expected of you. Please read carefully — by using our platform, you agree to these terms.

What You Can Sell

Made – Handmade items created by you
Designed – Your own original designs (physical or digital)
Handpicked – Vintage or unique finds
Sourced – Craft supplies or customisable items you’ve bought to resell

We can’t guarantee sales, but we give you tools to reach buyers and run a great shop.

What You Can’t Sell

Illegal or regulated items (alcohol, tobacco, drugs, medical devices, etc.)
Animal or human parts or materials
Weapons or dangerous goods
Anything promoting hate, violence, or illegal activity
Adult content

Listings that break these rules may be removed. Serious or repeated issues could lead to account suspension.

Keeping the Community Safe

We aim for a kind, respectful, and inclusive marketplace. We may remove items that don’t follow our rules — even if they’re listed with artistic or historical intent — if they cause harm or offense.

Your Orders & Responsibilities

You’re in charge of fulfilling orders quickly and clearly. Set your shop policies and stick to them. If an order isn’t shipped and you haven’t contacted the buyer, we’ll refund the customer and charge a £10 fee plus the order value to your account.

Disputes with Buyers

If a buyer has a problem, reply quickly and do your best to sort it out. If needed, Artsy Craftsy can step in to help mediate — but communication is always the first step.

Artsy Craftsy’s Role

We provide the platform. You manage your shop, listings, orders, and customer service. We don’t make, store, or ship your items, and we can’t offer legal advice about what you sell.

Intellectual Property

If we receive a valid report that your listing violates copyright or trademark laws, we’ll remove the item and notify you. Repeated issues may lead to a suspended account.

Only the rights holder or their representative can file a takedown request. You can do this via our support ticket option. We may ask for ID or other verification.

Fees & Subscriptions

Your subscription renews automatically based on the plan you choose (monthly, quarterly, or yearly)
You can cancel anytime to stop future renewals
Stripe processing fees (1.5% + 20p per sale) are taken at the time of purchase

Refunds & Cancellations

14-Day Cooling-Off Period: If you’re a consumer (not a business), you can cancel your subscription within 14 days and get a full refund — if you haven’t started using the service
After 14 Days: Subscription fees are non-refundable. If you cancel later, your account stays active until the end of the current paid period
Cancel Anytime: Closing your shop stops future billing immediately

Questions or Support?

If you need help, visit our Help Centre or contact Artsy Craftsy Support. We’re here to help you succeed.

Thanks for being part of the Artsy Craftsy community!

Privacy Policy

At Artsy Craftsy, we’re committed to protecting your personal information and being transparent about how we use it. This policy explains what data we collect, why we collect it, and how we keep it safe — all in line with UK GDPR regulations.

What Data We Collect and Why

Buying and Selling: We collect the information needed to help buyers and sellers complete transactions, process payments, and message each other securely.
Account Support: We may use your details to contact you about important account updates, such as password resets or subscription renewals.

How Long We Keep Your Data

We only keep your personal data for as long as necessary to provide our services and meet legal requirements. Once it’s no longer needed, we securely delete it from our systems.

Closing Your Account

If you close your Artsy Craftsy account, we’ll permanently delete your account and all related personal data within one working day. We don’t schedule future deletions — you can request removal whenever you’re ready.

Data Sharing and Security

No Selling or Renting: We never sell, rent, or trade your personal information.
Third Parties: We may share anonymised, non-personal data for analytics or performance improvements. No identifying information is shared.
Emails: We only email you if you’ve registered, made a purchase, or contacted us directly. Every message includes an easy unsubscribe link if you change your mind.

Cookies and Tracking

We use cookies to make our website work smoothly — for example, keeping items in your basket during checkout or remembering your preferences. Our cookies don’t collect personal or financial details and can’t be used to identify you personally.

You can disable cookies in your browser settings, but some features of Artsy Craftsy may not work properly without them.