Seller Frequently Asked Questions

Seller Frequently Asked Questions

Commission Fees

When you choose to sell your products through Artsy Craftsy, you will not incur any commission charges on your sales. Instead, you pay a straightforward monthly fee, free from hidden costs or unexpected charges for individual transactions. The only additional expenses you might encounter are those set by payment processors, such as PayPal or Stripe.

Shop Analytics

As an Artsy Craftsy seller, you gain access to a comprehensive analytics dashboard. This tool allows you to monitor the number of visitors to your shop and provides valuable insights into your shop’s overall performance.

Discount Coupons

Artsy Craftsy makes it easy to offer discount coupons to your customers. You can set up and manage these codes directly from your shop dashboard, giving you the flexibility to run special promotions or seasonal offers that suit your business needs.

New Shop with No Sales

If you have been selling on Artsy Craftsy for a month and have not made any sales, there are several important points to consider:

• Reflect on whether you have actively networked and shared your shop’s URL with others.
• Consider if you have promoted your shop’s products to your audience, both online and offline.
• Allow enough time for your shop to gain visibility; it is recommended to dedicate at least six months to consistently sharing and marketing your products.
• Review your product listings to ensure they provide adequate information to attract and inform potential customers.
• Check that your product photographs are clear and use simple backgrounds so your items remain the focal point.

Contract Terms

There are no binding contracts when selling with Artsy Craftsy. You have complete freedom to leave the platform at any time, with no restrictions or penalties.

Customer Issues

If a customer contacts you to say they have not received their items, it is your responsibility as a seller to resolve the issue. It is advisable to check if you have a tracking number for the parcel. While Artsy Craftsy provides the shop platform, all customer service matters are managed by you, the seller.

Copyrighted or Trademarked Items

Artsy Craftsy does not allow the sale of copyright or trademarked items on its platform. If you spot someone selling such items, you can report it using the dedicated report button. The Artsy Craftsy team will address the issue accordingly.

Frequently Asked Questions

Holiday Mode

Q: I will be on holiday in the summer and unable to post items if sold. Is there a way to put my shop into holiday mode?

A: Yes, you can enable holiday mode on your shop. If you have any issues, let our team know and we will resolve it for you.

Product Options

Q: I sell items in different colours and sizes. Is this option available?

1. Yes, you can create options for items sold in different colours and sizes.

Stripe Account

Q: Do I need a Stripe account?

1. If you wish to receive your payments via Stripe, you will need an account. It is free to open and quick to set up.

Shipping

Q: What about shipping?

1. You can set your own shipping prices and methods in your shop dashboard. Artsy Craftsy does not offer printing of labels; you are in control of this aspect.

Closing Your Shop

Q: How do I close my shop?

1. Click on ‘close account’ in your shop dashboard. Your account will close immediately and billing will stop. Please ensure you download any account information before closing.