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Artsy Craftsy Marketplace – Acceptable Use Policy

1. Purpose

Artsy Craftsy Marketplace is a community-driven platform designed to support makers, artists, crafters, and small creative businesses. This Acceptable Use Policy outlines the standards expected from all users to maintain a safe, respectful, and trustworthy environment.

2. General Principles

Users must:

• Act respectfully toward all members of the community.
• Use the platform in lawful, ethical ways.
• Protect the integrity, safety, and reputation of the marketplace.
• Follow all policies, including Terms of Service, Seller Guidelines, and Community Standards.

3. Prohibited Activities

3.1 Illegal or Harmful Content

Users may not upload, list, share, or promote:

• Illegal items or materials.
• Stolen, counterfeit, or infringing goods.
• Content that is abusive, hateful, harassing, discriminatory, or threatening.
• Items that promote violence, self-harm, or dangerous activities.
• Adult, explicit, or pornographic content.

3.2 Intellectual Property Violations

Users must not:

• Sell or distribute copyrighted patterns, artwork, or designs without permission.
• Use trademarks, logos, or branding they do not own.
• Copy or replicate another seller’s products, listings, or creative work.

3.3 Fraudulent or Deceptive Practices

Prohibited behaviours include:

• Misrepresenting products, materials, or handmade status.
• Manipulating reviews or feedback.
• Impersonating another person or business.
• Engaging in scams, phishing, or attempts to obtain personal information.

3.4 Platform Misuse

Users may not:

• Interfere with the platform’s functionality or security.
• Use bots, scrapers, or automated tools without permission.
• Upload malicious code, viruses, or harmful scripts.
• Circumvent fees, policies, or seller requirements.

3.5 Unacceptable Communication

The following are not allowed:

• Harassment, bullying, or intimidation.
• Spam, unsolicited advertising, or mass messaging.
• Offensive, discriminatory, or inflammatory language.

4. Seller Responsibilities

Sellers must:

• Provide accurate descriptions, pricing, and photos.
• Ship orders within stated timeframes.
• Communicate professionally with buyers.
• Comply with all applicable laws (e.g., product safety, labelling, fragrance regulations, etc.).
• Maintain high standards of customer service.

5. Buyer Responsibilities

Buyers must:

• Provide accurate information during checkout.
• Communicate respectfully with sellers.
• Avoid fraudulent chargebacks or false claims.
• Use purchased items safely and responsibly.

6. Community Conduct

Artsy Craftsy Marketplace encourages:

• Kindness, collaboration, and constructive feedback.
• Celebrating creativity and diversity.
• Supporting small businesses and handmade craftsmanship.

The following behaviours are prohibited:

• Public shaming or targeted harassment.
• Disruptive behaviour in forums, groups, or community spaces.
• Posting misleading or harmful information.

7. Reporting and Enforcement

Artsy Craftsy Marketplace may:

• Remove content or listings that violate this policy.
• Suspend or terminate accounts for repeated or severe violations.
• Cooperate with law enforcement when required.
• Take any action necessary to protect the community.

Users are encouraged to report violations through the platform’s reporting tools.

8. Artsy Craftsy IP & Counterfeit Reporting
We take intellectual property rights seriously. If you believe your copyrighted work, trademark, or brand has been used without permission, you can submit a report through our support system. Only rights holders or authorised representatives may file a complaint. We review all reports carefully and may remove listings, request verification, or suspend accounts for repeated or serious violations. False or abusive reports may result in account action.

9. Updates to This Policy

This policy may be updated periodically to reflect changes in laws, community needs, or platform features. Continued use of the marketplace indicates acceptance of the most current version.

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