Customer Policy

Customer Policy

Thanks for shopping on Artsy Craftsy! This page explains how things work for buyers. Please read it carefully — by using our site, you agree to these terms.

Shopping on Artsy Craftsy

When you buy on Artsy Craftsy, you’re buying directly from an independent UK seller. Each seller runs their own shop, sets their own rules, and handles their own orders.

Payments & Transactions

Payments go straight to the seller using Stripe. Artsy Craftsy doesn’t handle payments or products. If you have an issue, message the seller directly.

Your Privacy

When you place an order, we share your name, email, and shipping address with the seller so they can complete your order. Both Artsy Craftsy and the seller must handle your information securely. For details, see our Privacy Policy.

What You Can Buy

• Prohibited items: No dangerous goods or illegal items. If you see something that doesn’t belong, report it.
• One-of-a-kind pieces: Many items are handmade or vintage. Read descriptions carefully and ask questions before buying.

Shipping & Delivery

Sellers are in charge of packing and posting your order. Delivery times and shipping costs vary by seller.

• Tracking: If tracking is available, the seller will provide it.
• Customs: If you’re ordering from abroad, you may have to pay import duties.

If you don’t get your order and can’t reach the seller, contact Artsy Craftsy on sales@artsycraftsy.co.uk.

Returns & Cancellations

Sellers set their own policies for returns and cancellations. Check the shop’s rules before you buy. If there’s a problem, contact the seller first.

Still stuck? If you can’t reach an agreement, you can ask Artsy Craftsy to step in and help — but we can’t guarantee a resolution.

Respectful Communication

Please be kind when contacting sellers. Most issues can be solved with a quick, friendly message. If you need help, we’re here to mediate.

Disputes with Other Users

If you have a problem with another user, we suggest trying to sort it out directly. By using Artsy Craftsy, you agree not to hold us responsible for any issues between users.

Intellectual Property

If you believe something listed on Artsy Craftsy violates copyright or trademark rights, please report it to us via the report button or the contact link in the footer.

Our Role

Artsy Craftsy provides the platform — sellers create and ship the products. We can’t guarantee the quality, legality, or accuracy of items. Any legal claims must go to the seller, not Artsy Craftsy.

We are not liable for damaged items, lost profits, or any problems that arise from using the platform.

External Links

Sometimes we link to other websites. If you use those, it’s at your own risk — we’re not responsible for third-party content or services.

Need Help?

If you have a question about your order, contact the seller first. If you need extra help, reach out to us via our email sales@artsycraftsy.co.uk — we’re happy to assist.

Thanks for supporting independent UK sellers on Artsy Craftsy!

Terms of Use

Welcome to Artsy Craftsy! By using our site (Artsy Craftsy.com and its sub-domains), you agree to these terms. Please read them carefully to understand your rights and responsibilities when using our platform.

About Artsy Craftsy

Artsy Craftsy is a UK-based platform connecting buyers and sellers. We don’t handle products, payments, or refunds — all sales take place directly between the buyer and the seller.

We May Update These Terms

We may update these Terms from time to time. Continuing to use Artsy Craftsy after updates are posted means you accept the new version. Please check this page occasionally to stay informed.

Your Privacy

We and our sellers collect and use your data in line with our Privacy Policy. Both Artsy Craftsy and sellers act as independent data controllers under UK law. If a seller misuses your information, they are responsible for that misuse.

Your Account

• You must be 18 or older to create an account. Users aged 13–17 may do so with parental guidance.
• Use accurate, honest information — don’t impersonate others.
• Choose a respectful, appropriate shop or account name.
• Keep your password secure. You’re responsible for all activity under your account.

Accounts are non-transferable. You are not a partner, agent, or representative of Artsy Craftsy when using the platform.

Your Content

You own the content you post — such as listings, images, and reviews. By uploading it to Artsy Craftsy, you give us permission to display and promote it as part of running and marketing the platform.

We may remove any content that’s abusive, misleading, or inappropriate.

Using Our Services

• Follow the law and use the site responsibly — no scams, spam, or illegal activity.
• Pay any fees and applicable taxes.
• Do not copy, reverse engineer, or misuse the Artsy Craftsy platform.
• Don’t upload viruses or attempt to disrupt the site.
• “Artsy Craftsy” and our logos are registered trademarks — please respect them.

Our Liability

We do our best to keep Artsy Craftsy running smoothly, but the site is provided “as is.” We aren’t responsible for:

• Downtime or outages
• Technical issues or errors
• Any loss resulting from use of the site

We are not liable for damages, lost profits, or issues arising from use of the platform.

Transactions and Disputes

Artsy Craftsy does not inspect, store, or ship products. Purchases are made directly between buyers and sellers. If there’s an issue, please contact the other party first to resolve it.

Disputes Between Users

If you have a dispute with another user or third party, please try to resolve it directly. By using Artsy Craftsy, you agree not to hold us responsible for any such disputes.

Reporting Intellectual Property Issues

If you believe a product violates copyright or trademark rights, report it via the report button or the Contact link in the footer. We take infringement reports seriously and will review them promptly.

Closing Your Account

You can close your account at any time. If we make significant changes to these terms, we’ll notify you. Continuing to use Artsy Craftsy after changes means you accept the updated terms.

Legal Responsibility

If your actions cause Artsy Craftsy to face legal claims or fines, you agree to cover our costs — including legal fees — if the issue was your fault.